Privacy policy
How we collect, use and protect personal information when delivering our property services.
Our policy
1. Introduction
PRT Property Services Ltd. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard personal information when you visit our website or engage our services.
2. Information we collect
1. Information you provide to us
- Enquiries and contact forms: When you contact us via our website, e-mail or telephone, we may collect your name, e-mail address, telephone number and any other information you choose to provide.
- Service information: When you instruct us to provide a survey, EPC, inventory or compliance-related service, we may collect property details, client information and project data required to deliver that service.
2. Information collected automatically
- Analytics data: We use privacy-focused analytics to understand how visitors use our website. This data is anonymised and does not identify you personally.
- Server logs: Our servers may log IP addresses, browser type and access times for security and operational purposes.
3. How we use your information
We use personal information for the following purposes:
- To respond to enquiries and provide requested services or reports
- To manage client relationships and project delivery
- To improve our website, services and user experience
- To send updates or communications where you have opted in
- To meet legal, regulatory and contractual obligations
4. Sharing your information
We do not sell or rent personal information to third parties. We may share information only in the following circumstances:
- Service providers: With trusted third parties who assist us in operating our website or delivering services, under strict confidentiality obligations.
- Legal requirements: Where disclosure is required by law or necessary to protect our legal rights.
5. Cookies and tracking
Our website does not use tracking or marketing cookies. Analytics data is collected in a privacy-respecting manner. You may control cookies through your browser settings if required.
6. Data retention
We retain personal information only for as long as necessary to deliver our services, comply with legal obligations, resolve disputes and enforce agreements.
7. Your rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of data where it is no longer required
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a commonly used format
To exercise these rights, please contact us using the details below.
8. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. However, no system can be guaranteed to be completely secure.
9. Third-party links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices.
10. Changes to this policy
We may update this Privacy Policy from time to time. The effective date above indicates when it was last revised.
11. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
PRT Property Services Ltd.
Email: info@prtproperty.co.uk
Telephone: 07889 401063
Address
Eltham House
Forest Road
Loughborough
LE11 3NP